LONDON PRE-SALE

FREQUENTLY ASKED QUESTIONS

PRE-SALE OPENS MONDAY 17 MAY 10AM

PERFORMANCES FROM FRIDAY 12 NOVEMBER 2021

Bohemians, we cannot wait for you to experience the Spectacular, Spectacular at the Piccadilly Theatre!

Below is some extra information to help you get ready to book your tickets when pre-sale opens.

 

HOW DOES THE PRE-SALE WORK?

  1. On Monday morning, you will receive an email from us. TIP: Add ‘Moulin Rouge! The Musical’ to your safe senders list to ensure that the email does not end up in your junk folder by mistake.
  2. Your email will contain your unique and exclusive single-use booking link.
  3. Your email will arrive in advance but booking will not open until 10am.
  4. If you click your link early, then you will be placed into an online waiting room.
  5. At 10am when booking opens, you will be assigned a random place in the queue to leave the waiting room; when your turn comes you will go through to the booking page. TIP: You will have 15 minutes to complete your booking. So read our Booking Tips below to be ready to book.

 

IMPORTANT

Your booking link is unique to you and linked to the email address you gave us when you signed up for priority booking. It can only be used to purchase tickets once.

Therefore, we advise that you do not share your link or forward the email you receive.

If you use your link to open multiple browsers across your devices, it will still only work to purchase tickets once. Your link will expire when it is used to complete a purchase. If you begin the booking process but leave without booking and return later on, your link will still work.

 

BOOKING TIPS

We expect demand to be high when tickets are released. You can be ready to go and make booking easier by consulting our ticketing tips:

 

When do you want to come?

  • Performances from 12 November 2021 through to 12 March 2022 will be available to book.
  • The regular performance schedule for Moulin Rouge! The Musical will be: Monday 7.30, Tuesday 7.30pm, Wednesday 2.30pm & 7.30pm, Thursday 7.30pm, Friday 7.30pm, Saturday 2.30pm & 7.30pm. Some variations to the regular schedule will apply for the earlier weeks.
  • Be flexible with the dates you would like to attend and have more than one option in mind.
  • It is likely that weekends and holidays will be popular, so try having some midweek options to pick from too.
  • The early dates often sell out the fastest, so be sure to also look at some options later into the run.

 

Who are you coming with?

  • You can book up to 9 tickets. If you want to come in a larger group, you will need to enquire via ATG’s Groups Department (020 7206 1174).
  • Check your dates with everyone in advance. When you leave the waiting room and go through to book, you need to know how many people you’d like to attend with, and to have made sure everyone can make the dates you have picked in advance.
  • Also, check everyone’s budget. Tickets are available at a variety of prices starting from £25 and ranging up to £190 for ATG package and ticket bundles.
  • Does anyone in your group have an access requirement? If so, read more below about access services at the Piccadilly Theatre.
  • The theatre seating is laid out across three levels: Stalls, Royal Circle and Grand Circle. The Stalls and Royal Circle can be accessed step-free.

 

Remember your unique link is exclusive to you and can only be used to book tickets once, so take every step to ensure that no one else can use it.

PRE-SALE FAQs

I did not receive my booking link. How do I get one?

If you signed up for priority access but did not receive an email with a unique booking link, please check your spam and junk folder. If you still can’t see it, please email our team at ATGTickets

My unique booking link is not working. Can I have another one?

Your booking link is exclusive to you and we have only shared it with you via email. If you have shared your link with someone else, they may have used it to purchase tickets which means it will no longer work.

If you think that your link has been used by someone else to purchase tickets, please email our team at ATGTickets

Why do I have to use a single use booking link?

To ensure that our promise of exclusive priority booking for those who signed up is kept exclusive. Bohemians who signed up for the Pre-Sale will get exclusive access ahead of the general public – you lucky chickens!

Why do you have a waiting room?

As we expect demand for tickets to be high, we will use a waiting room to make the booking process as stable and stress-free as possible.

If you arrive at the pre-sale before 10am you will be placed into an online waiting room. At 10am when booking opens, you will be assigned a random place in the queue to leave the waiting room; when your turn comes you will go through to the booking page.

What performances will be available to book at pre-sale?

Performances from 12 November 2021 through to 12 March 2022 will be on sale. The regular performance schedule will be Monday – Saturday evenings, with matinees on Wednesday and Saturdays. Some variations to the regular schedule will apply for the earlier weeks.

What is the maximum number of seats I can book?

The maximum number of seats you will be able to book is 9. If you wish to book more than 9 seats, please enquire via ATG’s Groups Department (020 7206 1174).

I forgot to sign up for priority access to tickets, when will I be able to buy them?

Tickets for Moulin Rouge! The Musical will be available to the general public on Monday 24 May at www.moulinrougemusical.co.uk. You can still Join our mailing list to be the first to receive news about the production, including future ticket releases.

Can I buy tickets at the box office?

Tickets for the pre-sale will only be available to purchase online via your unique booking link. If you have any issues with your booking link contact ATGTickets. If you have any other questions regarding your booking, please contact ATGTickets.

When will priority access to tickets close?

Your priority access will remain open until public on-sale begins on Monday 24 May 10am. From this time, you will be able to access tickets via www.moulinrougemusical.co.uk and will not need to use your single-use booking link. Although, for the best choice of seats and performances, we recommend you book early in the priority access period.

ACCESSIBLE BOOKING

Is seating suitable for wheelchair users and those with limited mobility available during the pre-sale?

Yes, the Piccadilly Theatre has several new wheelchair spaces as well as seats suitable for a wheelchair user to transfer into. These seats, just like all other seats, are available to book from the start of pre-sale. Wheelchair accessible seats are only bookable via ATG’s Access Membership or by calling *0800 912 6971. Read more about accessibility at The Piccadilly Theatre here: https://www.atgtickets.com/venues/piccadilly-theatre/info/

The Piccadilly Theatre is managed by ATG and bookers with accessible seating requirements might benefit from ATG’s Access Membership. It is free of charge and designed to make the booking of accessible seats easier for customers. Please visit https://www.atgtickets.com/access/ or call *0800 912 6971, or ATG’s typetalk line on 18001 0800 912 6971.

*Calls are free from most UK mobile and landlines

Is seating suitable for those with visual impairment available during the pre-sale?

Yes, the Piccadilly Theatre has seating suitable for those with visual impairment and guide dogs are welcome. These seats, just like all other seats, are available to book from the start of pre-sale.

An audio described performance is programmed for Saturday 5 March at 2.30pm and is available to purchase at pre-sale. If you or a member of your party has access requirements, we recommend that you book via ATG’s Access Membership or by calling *0800 912 6971.

Read more about accessibility at The Piccadilly Theatre here: https://www.atgtickets.com/venues/piccadilly-theatre/info/

The Piccadilly Theatre is managed by ATG and bookers with accessible seating requirements might benefit from ATG’s Access Membership. It is free of charge and designed to make the booking of accessible seats easier for customers. Please visit https://www.atgtickets.com/access/ or call *0800 912 6971 or ATG’s typetalk line on 18001 0800 912 6971.

*Calls are free from most UK mobile and landlines

Is seating suitable for those with audio impairment available during the pre-sale?

Yes, the Piccadilly Theatre is equipped with Sennheiser MobileConnect WiFi sound amplification system. MobileConnect uses WiFi to deliver superior quality audio to a smart device such as an iPod or iPhone, either through headphones or via a necklace for hearing aid users. Devices can be borrowed on the day, or alternatively patrons can download the Sennheiser MobileConnect app and use their own device. Assistance dogs are welcome.

A captioned performance is programmed for Saturday 26 February at 2.30pm and a British Sign Language Interpreted performance is programmed for Saturday 12 March at 2.30pm ­ both are available to purchase at pre-sale. If you or a member of your party has access

requirements, we recommend that you book via ATG’s Access Membership or by calling *0800 912 6971.

Read more about accessibility at The Piccadilly Theatre here: https://www.atgtickets.com/venues/piccadilly-theatre/info/

The Piccadilly Theatre is managed by ATG and bookers with accessible seating requirements might benefit from ATG’s Access Membership. It is free of charge and designed to make the booking of accessible seats easier for customers. Please visit https://www.atgtickets.com/access/ or call *0800 912 6971 (calls cost 7p per minute, plus your phone company’s access charge), or ATG’s typetalk line on 18001 0800 912 6971.

*Calls are free from most UK mobile and landlines

I have other access requirements, is there someone I can contact?

If you or a member of your party has access requirements, we recommend that you book via ATG’s Access Membership or by calling *0800 912 6971.

You can read more about accessibility at The Piccadilly Theatre here: https://www.atgtickets.com/venues/piccadilly-theatre/info/

The Piccadilly Theatre is managed by ATG and bookers with access requirements might benefit from ATG’s Access Membership. It is free of charge and designed to make the booking of accessible seats easier for customers. Please visit https://www.atgtickets.com/access/ or call *0800 912 6971 or ATG’s typetalk line on 18001 0800 912 6971.

*Calls are free from most UK mobile and landlines

COVID PROCEDURES

What is the COVID safe plan at the venue?

The Piccadilly is an approved venue on Official London Theatre’s ‘See it Safely’ list.

We look forward to welcoming you to Moulin Rouge! The Musical at the Piccadilly Theatre, and want you to feel safe and comfortable during your visit. When performances commence, we will adhere to strict health and safety protocols developed under the guidance of local government officials and public health experts.

From 21 June, theatres hope to open at full capacity, providing the roadmap goes ahead as planned. While we currently do not have full details from the government on exactly what live events will look like by November when Moulin Rouge! The Musical performances commence, we will be working closely with Official London Theatre to keep fans and ticketholders updated as guidance becomes clearer.

Can I exchange my tickets if I feel unwell, or if COVID restrictions change?

We stand by Official London Theatre’s ‘Book with Confidence. Exchange with Ease’ pledge, as we know how important it is to be flexible in current times.

If you are not able to come to the theatre due to Covid, you can access a fee-free exchange.

If you or any of your party, or immediate household or bubble, experience flu-like symptoms, test positive, are isolating or are awaiting test results for COVID-19 on the day of the performance, or if you are affected by COVID-19 related restrictions, we ask that you please stay at home and do not attend Moulin Rouge! The Musical. Visit ATGtickets to request an exchange.

Refer to our COVID-Confident Ticket Guarantee for full details. (Under all other circumstances the venue’s standard ticket exchange policies will apply.)

GENERAL TICKETING FAQs

When will I receive my tickets?

You will receive confirmation of your purchase straight away. Your e-ticket will be sent out two weeks prior to the performance.

What is the duration of the performance?

The show running time is 2 hours and 35 minutes including a 20-minute interval.

Is there a minimum age recommendation?

The show is recommended for children 12 years of age and over.

Are there strobe lights during the performance?

Yes.

Will table seats be available?

Can Can Table seats aren’t yet available to purchase. Join our mailing list to be the first to hear when they go on sale.

Are group bookings available?

Groups of all sizes are welcome at Moulin Rouge! The Musical. If your party is over 9 people, please enquire via ATG’s Groups Department (020 7206 1174).

Where is the theatre located?

The Piccadilly Theatre is located at 16 Denman Street, Soho, London W1D 7DY

The nearest tube station is Piccadilly Circus. Please use the TFL journey planner to plan your route.

Who do I contact for press enquiries?

Please email Storyhouse PR.

Who will the cast be?

Casting has not yet been announced. Join our mailing list to be the first to receive updates, and spectacular spectacular content!